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Registration and Identity Verification

1. How do I open an account with Crickex?

To sign up please click ‘Join now’ button at the top of the page and complete the required fields including your username and password.

2. Can I open more than one Crickex account?

No. Each Crickex user can only have one account registered in their name.

3. Can you open an account from anywhere in the world?

Crickex only accepts signups from individual residing in India.

4. Will I need to provide additional ID to have my account fully verified like other sportsbooks or betting exchanges?

Yes. Please contact our Customer Service to assist you with your account verification.

5. What documents are acceptable for identity verification?

We require a photographic ID for identify verification. Acceptable forms of documents are listed below:

  • Full passport
  • Driver’s license (Front and Back)
  • National ID card (Front and Back)

6. What happens if I do not complete the verification process?

If we don’t not receive the verification documents in a timely manner, Crickex reserves the right to suspend accounts and hold any funds, until the appropriate documents have been submitted.

7. What if I forget my username and password?

Click on the Forgotten Password link in the Login section at the top of the page. You may request for a password reset link to be sent to your registered e-mail address.

If you have forgotten your username please contact our Customer Service.

8. How do I change my Password?

Passwords can be changed by clicking on Account Settings and then “Change Password”. Password have to be at least 6 characters.

Account Security

1. If I leave money in my Crickex account, will my funds be secure?

All customer funds are securely held in fully segregated accounts.

2. What does SSL mean?

Crickex uses a protocol called SSL (Secure Sockets Layer), created for transmitting private documents via Internet. We use the very latest secure server tools and equipment to ensure members’ details remain completely confidential.

3. Does Crickex use encrypted connections?

Yes. All sensitive data transmitted between your computer and Crickex is securely passed over the internet using strong encryption. All sensitive data is sent using a secure http channel.

4. Why do I have to provide you copies of sensitive documents?

It is important that we can identify our customers and confirm they are over 18 and legally allowed to hold a Crickex account.

5. What happens if I don’t send you the required documentation?

It may result to removal of your withdrawal access and up to full suspension of your Crickex account.

General FAQs

1. What is a ‘back’ bet?

To ‘back’ a selection in a market is to place a bet for something to happen. This is like a bet that you would place with a traditional bookie. For instance, ‘backing’ India is placing a bet for India to win in the specific event.

2. What is a ‘lay’ bet?

To ‘lay’ a selection in a market is to place a bet for something not to happen, or in other words, bet against something happening. For instance, ‘laying’ Inida is placing a bet for them not to win in the specific event.

3. Why is there a delay when I place bets on a live betting market?

The time delay on live betting markets on Crickex ranges from 1-10 seconds. This delay is in place to protect customers who are betting in the market.

4. What is an unmatched bet?

For a bet to be matched, other customer with an opposing opinion must match against your bet. Unmatched bet is where there is no customer willing to match against your bet. Unmatched bets will remain in the market until they get matched or until you decide to cancel them or the market closes.

5. What does ‘Market Exposure’ mean?

Market exposure is the amount of money set aside from your balance to cover your current matched and unmatched bets. The available funds are the amount you currently have available to bet and is calculated by subtracting your current exposure from your balance.

6. How do I cancel a bet?

When you are betting against another customer, matched bets cannot be cancelled by Crickex. Unmatched bets can be cancelled at any time by opening your bet slip and selecting the cancel option.

Technical Help

1. What are the recommended technical requirements for using Crickex?

Crickex is compatible on all browsers across all operating systems.

2. The Crickex website won’t load correctly for me, what should I do?

Please check your internet connection or contact our Customer Service for assistance.

3. What happens if the Crickex site goes down?

In the unlikely event if Crickex site is down, all matched bet shall still remain active. New bet request will only be accepted once the site is running.

Funding

1. How do I fund my account?

Login to your Crickex account and click “deposit” at the top right of our website.

2. Can someone else make a deposit on my behalf to Crickex?

No. All deposits must be made by of the owner of the Crickex account using payment methods registered in the account owners own name.

3. I have deposited from someone else’s payment account in error, what are my next steps to rectify this?

If you account has been funded from a source not owned/registered to you. Please contact Crickex support immediately. This is a 3rd party funding and is strictly prohibited. Any funds deposited by a 3rd party must be returned to their source, specifically the payment account they came from.

4. How do I withdraw from my Crickex account?

Withdrawal requests can be submitted by clicking on your username on the top right of Crickex and selecting withdraw on the slide-out menu.

5. How long does the withdrawal process take?

All withdrawals requests are handled, at most, within 6 hours of receiving your request. We aim to handle all withdrawal requests as quickly as possible.

6. How do I cancel a withdrawal request?

We can cancel your request prior to processing. Please contact Crickex Customer Support on live chat or by email via [email protected]

Please do keep in mind that cancellation may not be possible if the transaction has already been handled by our payment team.

7. Can I withdraw directly back to my Credit or Debit card?

Yes, you can withdraw funds back to the Credit or Debit card you used to deposit. Withdrawals can take 2 - 5 days to be returned to your card, depending on your banking institution.

8. Can I make a withdrawal directly to my bank account?

Yes. You can receive a bank wire transfer but it can only be made to an account in the name of the Crickex account holder.

9. Why can't I always choose how I withdraw my funds?

Please note that in accordance with the regulatory requirements and security all funds have to return to the original source. Therefore, withdrawals can only be processed back to payment methods/accounts that have been used for depositing and are on the user's own name.

10. I've withdrawn to a payment method that isn't active anymore, what do I need to do?

If this is case for you please contact us via live chat or [email protected]

11. How do I switch between Payment methods?

Switching from one payment method to another will require an initial deposit from the new method you'd like to use.

12. Can I put restrictions on Crickex deposits?

Yes. If you need assistance with the feature please feel free to contact us via live chat or [email protected]

13. Are withdrawals free?

Yes, for the most part, withdrawals from your Crickex account are free.

14. What about foreign exchange fees?

Crickex does not provide foreign exchange services.

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